Orders may be returned up to 21 days after your order has shipped. Returns must be in new condition with original tags attached, unworn, unwashed, and free of any alterations. All returns must be accompanied by the original packaging and any included accessories (gloves, removable straps, neck scarves, etc.)
Any item that shows signs of wear (stains, odor, missing tags, missing accessories, etc.) will automatically incur a 25% restocking fee.
Final sale items are not eligible for return or exchange. If received, they will not be accepted and will be returned to you at your expense.
Please read our FAQ’s below, if you have any further questions, you can contact us!
How do I return outside of the U.S.?
For all orders outside of the U.S., please to access our self-service returns portal.
We now offer flat-rate return shipping labels, we will deduct $30 USD from your refund amount. All duties, taxes, and shipping paid is non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.
I placed my order on Facebook or Instagram. How can I exchange?
We only offer returns for orders placed on Instagram/Facebook.
Select the item you’re sending back and click “Return.”
Print your return label and mail back the original item.
Once received, we’ll refund any remaining balance to your original payment method within 5-10 business days.
Please place a new order for the new size/item you desire on our website.
I want a different size
We only offer direct exchanges for orders shipped within the U.S. at this time.
To exchange for a different size of the same product, click through the return process and simply select your new size from the drop-down. If you do not see the size you are looking for, it means it’s currently sold out! So please process it as a return instead. *Please note we are not able to process an exchange on an exchange order.
Need help determining your exchange size? Please send us an email or reach us on chat!
Print your return label and mail back the original item as soon as possible. Your exchange order will ship after we process your return at our warehouse.
Need it sooner, select Instant exchange and use your credit card to get your new item(s) sent immediately. You’ll only pay if your return isn’t in the mail within 14 days. *Please note that the charge will show as Pending on your credit card.
I want a different color/style
We only offer direct exchanges for orders shipped within the U.S. at this time.
To exchange for a different color or style, click through the return process and select Return item. Click Shop now and you will then receive an Instant Credit to shop! Browse the available items and select the style you wish to purchase. *Please note we are not able to process an exchange on an exchange order.
Print your return label and mail back the original item as soon as possible. Your exchange order will ship after we process your return at our warehouse.
Need it sooner, select Instant exchange and use your credit card to get your new item(s) sent immediately. You’ll only pay if your return isn’t in the mail within 14 days. *Please note that the charge will show as Pending on your credit card.
I want a refund
Select the item you’re sending back and click “Return.”
Print your return label and mail back the original item. Once received, we’ll refund any remaining balance to your original payment method within 5-10 business days.
What if I received a damaged item or an item is missing tags?
We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away through email or chat and we will get it taken care of for you!
If we are not notified before receiving your return, we will be unable to process your refund and your items will be shipped back to you.
I’m seeing the option to resell my return on Poshmark. How does this work?
Each For Love & Lemons piece is designed to stand the test of time—which is why we’ve partnered with Loop and Poshmark to make it simpler than ever to give your FL&L piece a beautiful second life and to help you earn a little back in return.
How it works: If you see a “Resell on Poshmark” button during the return flow your product is eligible to sell on Poshmark! We will help pre-populate the Poshmark listing so you can save some time and get a headstart on selling.
Once your piece sells, you’ll receive an email from Poshmark with a pre-paid, pre-addressed shipping label. All you have to do is package the item up and drop it off at your nearest Post Office.
You can withdraw your earnings from Poshmark at any time. As a reminder, Poshmark takes a 20% fee for all orders over $15, and a flat fee of $2.95 for any orders under $15.